866-849-0789Sales and System Integration
CMS represents the industry’s premier audio visual products from world-class manufacturers. Our industry certified sales staff has extensive audio visual and professional video experience. We have the ability to design and install presentation solutions that meet all of your needs.
We sell almost every type of A/V and Video technology that you can imagine — from projectors and plasma panels to interfaces, cables and the latest HD Broadcast Cameras. Please be sure to check out our Line Card for a complete listing of the manufacturers that we represent.
CMS designs, engineers, fabricates and installs collaborative meeting environments,Training Rooms,Control Rooms, NOC’s, Boardrooms and Performance Venues for many of the nations leading Fortune 1000 corporations, House of Worship, and premier educational institutions and all levels of the Government.
Custom Media Services is a full service Integrator with full-time staff to accomplish our work. CMS recognizes and abides by the professional standards of Infocomm and we are a Diamond Level Certified Integrator meaning that over 75% of our entire staff (including office and accounting staff) maintain a CTS Certification. We maintain Engineering Staff with the CTS-D Certification from Infocomm.
Design, Engineering, and Installation
Custom Media Services is a full service Integrator with full-time staff to accomplish our work. CMS recognizes and abides by the professional standards of Infocomm and we are a Diamond Level Certified Integrator meaning that over 75% of our entire staff (including office and accounting staff) maintain a CTS Certification. We maintain Engineering Staff with the CTS-D Certification from Infocomm. CMS invests in training opportunities throughout the year to keep our staff current in this ever evolving industry. Ongoing Training comes from many sources:
• Infocomm Academy Online
• Infocomm Academy in Virginia
• In-House Manufacturer Training
• Factory Training with key manufacturers we represent
• Various other industry Training
• Trade Show Training Events
Our Technical Staff and structure are as follows:
• Engineering – Quotes, Customer Discovery Meetings, Designs, CAD, Programming, Drawings,
Submittals
• Technical Coordinator – Manages installations, deliverables, problem escalation, staffs projects
and may also work on-site as needed. Primarily works to stage and administer installs.
• Project Manager – On-site management of assigned projects and working installer, project
budgeting, project materials, manages team on-site, verifies install meets Building Code and
Best Practices.
• Lead Installer – Senior Installer capable of all terminations, minor programming, IT fluent, diagnostics.
• Installer 2 – Advanced Installer, training in some areas, capable of performing most terminations and some diagnostics and troubleshooting.
• Installer 1 – Less than 2 years experience, provides more physical labor than electronic, pulling cable, rigging, storage and cutting.
CMS Project Process
CMS handles all Projects, regardless of size or scope with the same processes and format.
Internally, we use the At-Task software package for Project Management to manage resources,
staff, timelines and milestones. This allows us to do real-time Job Costing and Resource
Leveling. A traditional Project would involve the following Tasks:
✓ Site Survey
✓ Proposal
✓ ContractingCredit Approval
➡ Authorization
➡ At Task formatting and Milestones
✓ EngineeringDesign
➡ Drawings
➡ Programming
✓ Purchasing
➡ Receiving
➡ Staging
➡ Delivery
✓ Installation
➡ Fabrication➡ Prewire
➡ Onsite Installation
➡ Test & Measurement
➡ Programming Updates
✓ Closeout
➡ Final Inspection & Test
➡ Training
➡ Support Programs
➡ As-Built Documentation
Service and Maintenance
At CMS, our service and maintenance options include extensive on-site and depot repair services and extended maintenance agreements. We also offer lifetime user training, technical support, and detailed set-up sheets for all products and systems that we sell.
Equipment Leasing Services
CMS provides lease financing for companies purchasing equipment from $5,000 and up through various partnering firms. If your company is interested in leasing from a bank-owned finance company with highly competitive repayment programs and a reputation for quality customer service, then our leasing partner is for you. Please call to discuss these options.
Licenses and Insurance
CMS is licensed contractor by the State of Tennessee. In Tennessee it is Illegal to accept business in excess of $25,000 from a non-licensed company. Our license may reciprocate to other states, please check with your Account Executive.
Tennessee Contractor License # 00053084
- Class “S” Audio-Visual and Low Voltage Electrical
- $950,000.00 limit
- Expires for renewal on 7/31/2013
We also maintain insurance in excess of $1 million to protect our clients and our employees. Performance bonding is available by request.